Contact Us – World Leading Provider of 3D Solutions

EVP, Sales and Business Development
USA: +1.424.253.0080
Europe: +995.599.361.564

Vice President Sales & Business Development – Professional & Cinema Division
Portland Office: +1.503.214.4676

Sales and Business Development Manager – Pro AV & Cinema Division
Phone: +386.1.810.71.43
Mobile: +386.30.64.22.11

Business Development Manager
Phone: +81.6.6225.1195

If you didn’t find enough information on our website, support forums and frequently asked question, it’s easy to contact us right here.

Please keep in mind that while we do review all emails that come in, it may take a while to respond to all of them.

Department

The following procedure has to be obtained prior sending any defective product to the factory.

These steps are intended to ensure that you receive the same quality of service in your repairs as in your initial purchase. By following these steps, it will reduce any delays in processing your warranty replacement.

Returned products that are found to be in working condition will be subject to US $3 handling fee per unit. Please verify that the products are not working and that the product is under warranty as stated in this document prior to returning a product. Replacement units and parts may be new or refurbished and of the same or like model.

RMA number can not be re-used for any future shipments. Should additional failure occur Customer has to complete a new form and to obtain NEW RMA number. RMA number is valid for 30 days from the date of issue. All product must be received at the returns department prior to expiration.

For any additional questions please contact XPAND headquarters or your sales representative.

Step 1:

Please make sure that the defective products are under warranty!

Glasses with broken lenses are not covered under warranty. We recommend you to remove batteries and earpieces from such glasses and use them as spare parts.

Invoice nr. (required)

Date of sale (required)

Step 2:

Please fill in the data.

Company name (required)

Address (required)

ZIP code (required)

City (required)

State

Country (required)

Contact person (required)

Your Email (required)

Phone number

Step 3:

Please provide the address where the units should be returned after performed analysis.

Is the return address the same as the company address? (required)

Address (required)

ZIP code (required)

City (required)

State

Country (required)

Contact person (required)

Your Email (required)

Phone number

Step 4:

Describe the defective products.

If you have more than one defective product types you will repeat the process for each product type.

Please note that the AG100 is already out of warranty and can not be returned!

Product type

Supplier

Supplier company name

Supplier-country (required)

Number of items returned

Defect type
Please note: broken lenses and broken earpieces are not covered by warranty!.

Defect description
In case of multiple products, please describe each defect, including corresponding serial numbers.

Serial numbers
Please provide at least 5 serial numbers. Please enter each serial number on a separate line or separate them by spaces.

Your Name (required)

Your Email (required)

Subject

Your Message

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Šmartinska 152
1000 Ljubljana
Slovenia, Europe
Phone: +386.1.810.71.43

2-1-1 Edobori, Edobori Center Bldg. 9F
Nishi-ku, Osaka-City
Osaka 550-0002 Japan
Tel: +81.6.6225.1195
Fax: +81.6.6225.1194

X6D USA, Inc.
7799 SW Cirrus Dr.
Beaverton, OR 97008
Phone: +1.503.214.4660